Resolving complaints and claims

Thank you for visiting our website to share your opinion with us. Compliments always make us happy. However,  if we did something differently than you expected or if something went wrong, please let us know that too. We see every feedback as an opportunity to improve and enhance our services.

If you are submitting a complaint, kindly provide a detailed description of the situation in question, and prepare all related documents. If possible, enclose them with your complaint.

We will confirm the receipt of your complaint within five days. Your complaint will be subsequently thoroughly reviewed. You will be informed of the outcome no later than one month after the date on which your complaint was filed.

We are confident that we will find a solution together.
 

If you are not satisfied with the outcome, you can contact the Komerční banka Group's ombudsman: