- FAQ and Support
- Payment cards
- What should I do when my payment card is not working?
What should I do when my payment card is not working?
First make sure that your PIN is correct and you have sufficient account balance.
![You may have exceeded your daily / weekly](/getmedia/5a298425-5b0c-4dc7-a473-6acde3b5f580/cv-number-1-85x85-ret-v01.jpg)
You may have exceeded your daily / weekly
The weekly limit always applies for a period from Monday to Sunday. You can change it in your Internet banking (go to card details) or at any branch.
![It is possible that you do not have Internet payments enabled or your card has not been activated](/getmedia/a29843e7-4285-44ec-aa04-7f86bddcd421/cv-number-2-85x85-ret-v01.jpg)
It is possible that you do not have Internet payments enabled or your card has not been activated
You can enable Internet payments in your Internet banking, at a branch or via Express Line at +420 955 559 559 (if you have Express Line). To activate your card, simply make a terminal-based POS payment or ATM withdrawal.
![Nothing helped or you lost your card?](/getmedia/99a01b3d-11d0-4338-adce-95bd9b82b4c4/cv-number-3-85x85-ret-v01.jpg)
Nothing helped or you lost your card?
Contact the KB Card Customer Service at +420 955 512 230.
If you lost your card, you should lock it in your Internet banking and contact us at +420 955 512 230 as soon as possible to cancel it.