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Contacts
Komerční banka – Headquarters
Na Příkopě 33, 114 07 Praha 1
P.O. BOX 839, Czech Republic
Komerční banka Infoline
800 521 521 (free phone line)
+420 955 559 550 (paid phone line, when calling from abroad)
Questions and suggestions can be sent to us by E-mail at the following address: mojebanka@kb.cz
Please find the procedure how to submit your claim or complaint (incl. contacts) in the section Customer Relations.
International bank identifier code – SWIFT: KOMBCZPPXXX (KOMBCZPP for the eight-character alternative)
ATMs around the world: MasterCard, VISA, AmericanExpress, Diners Club
Stoplisting (suspension of validity) of payment and credit cards
| card | phone | fax |
|---|---|---|
| MasterCard, VISA | 955 512 230 (paid phone line) | 955 534 300 (paid phone line) |
List of phone lines
Komerční banka Infoline
800 521 521 (free phone line)
+420 955 559 550 (paid phone line, when calling from abroad)
- Information about all products and services of Komerční banka
- Place of business
- Charges and price lists
- Current exchange and interest rates
KB Capital Investment Company Infoline
800 111 166 (free phone line)
- Information about products and services of the KB Capital Investment Company (also available on 800 108 888 (free phone line))
- Possibility to negotiate notification concerning conclusion of contracts for purchase and sale conditions of allotment certificates for clients of the KB Express line with the possibility for immediate investment into any IKS fund
- For those who are not clients of the KB Express line, contracts for purchase and sale of allotment certificates can be drawn up with the possibility of subsequent investment into any IKS fund
KB Monetary Fund Infoline
272 173 172-5 (paid phone line)
- Information about additional pension insurance
Client service of Komerční pojišťovna, a.s.
800 10 66 10 (free phone line)
- Information about products and services of Komerční pojišťovna – life insurance, travel insurance, payment card insurance etc.
Direct Banking Client Line
955 551 556 (paid phone line)
Call us at MojeBanka KB
- Help for clients of KB direct baking on resolution of non-standard situations
- Possibility to make claim for reclamation of transactions
Information about products and fast help can also be found at the following E-mail addresses: mojebanka@kb.cz and profibanka@kb.cz
KB Express line
955 551 551 (paid phone line)
- Information about balance and activity in the account
- Entry of on-off orders
- Entry, change and cancellation of payment orders
- Entry, change and cancellation of direct debit authorisation including SIPO and Telefónica O2 Czech Republic, a.s. payments
- Establishment of a time-deposit account
- Ordering payment cards and credit cards
- Sending of SMS messages to mobile telephones (information about balance and implemented payments etc.)
- Mini-statement
- Information about current exchange rates, interest rates and Komerční banka products
Expresní linka Plus Technical Support
+420 955 551 556 (paid phone line, Mo–Fr 8.00–16.00)
Ponte Program Infoline – help in financing company and municipal projects from the EU fund
800 900 930 (free phone line)
- Information concerning KB offers corresponding to the structure of requirements of applicants for drawing from grants form the Structural funds of the European Union.