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Contacts

Komerční banka – headquarters

Na Příkopě 33, 114 07 Praha 1
P.O. BOX 839, Česká Republika

International bank identifier code:
SWIFT: KOMBCZPPXXX
(for the 8-character option KOMBCZPP)

Branches and ATMs

  • KB Card Customer Service

    Tel: +420 955 512 230 (nonstop)
    Fax: +420 955 534 300 (nonstop)

  • Infoline

    +420 800 521 521 (toll-free, MO-SU 08-22)
    +420 955 559 550 from abroad (MO-SU 08-22)
    +420 955 551 551 from abroad (MO-FR 08-22, English service)

  • Direct banking

    +420 955 551 556 (MO-FR 08-16)

List of KB Infolines

Komerční banka Infoline
  • +420 800 521 521 (toll-free, MO-SU 08-22)
  • +420 955 559 550 (when calling from abroad, MO-SU 08-22)
  • +420 955 551 551 (when calling from abroad, MO-FR 08-22, English service)

How can we help you?

We will provide you with the following information and assistance:

  • Information about all products and services of Komerční banka
  • Business locations
  • Charges and pricelists
  • Current exchange and interest rates
  • Contacts for subsidiaries and product information (IKS, PF)
Direct Banking Customer Service Line
  • +420 955 551 556 (MO-FR 08-16)

You can obtain information about products and quick help at the following e-mail addresses mojebanka@kb.cz and profibanka@kb.cz.

How can we help you?

We will provide you with the following information and assistance:

  • Assistance with special situations
  • Lodging a payment order claim
Komerční banka Express Line
  • +420 955 559 559 (nonstop)
Express Line Plus Technical Assistance
  • +420 955 559 569 (MO-FR 07-22, SA-SU 08-22)

How can we help you?

We will provide you with the following information and assistance:

  • Information about balance of and activities in the account
  • Entry of one-off orders
  • Entry, change and cancellation of payment orders
  • Entry, change and cancellation of direct debit authorisation, including SIPO and Telefónica O2 Czech Republic, a.s. payments
  • Establishment of a time-deposit account
  • Ordering payment cards and credit cards
  • Sending of SMS messages to mobile telephones (information about balance and executed payments)
  • Mini-statement
  • Information about current exchange rates, interest rates and Komerční banka products
Investiční kapitálová společnost KB Infoline
  • +420 800 111 166 (toll-free, MO-SU 08-22)
  • +420 800 108 888 – for information about IKS (toll-free, MO-SU 08-22)

How can we help you?

We will provide you with the following information and assistance:

  • Information about the products and services offered by Investiční kapitálové společnosti
  • Possibility to negotiate notification concerning conclusion of the “Agreement on the Terms and Conditions of Purchase and Sale of Unit Trust Certificates for KG Express Line Clients “ with the possibility for immediate investment into any IKS funds
  • For those who are not clients of the KB Express Line, the “Agreement on the Terms and Conditions of Purchase and Sale of Unit Trust Certificates for KG Express Line Clients” can be drawn up with the possibility of subsequent investment into any IKS fund
Komerční pojišťovna, a.s. Customer Service
  • +420 800 10 66 10 (toll-free)
  • +420 222 095 999
  • Client Service is available: Monday to Friday 8.00–18.15

How can we help you?

We will provide you with the following information and assistance:

  • Information about products and services of Komerční pojišťovna
    • Life insurance
    • Travel insurance
    • Payment card insurance
    • Other
Modrá pyramida Customer Line
  • +420 222 824 777
  • Customer line is available nonstop, from 8 p.m. till 8 a.m and on non-business days there is an answering machine where you can leave a message.

How can we help you?

We will provide you with the following information and assistance:

  • Information about all products and services of Modrá pyramida
  • Possibility to arrange a free consultation with a Modrá pyramida agent
  • Charges and pricelists
  • Information about business locations
Penzijní fond KB Infoline
  • +420 955 525 999 (MO-TH 8:30–17:00, FR 8–16)

We will help you with pension insurance.

Komerční banka Infoline devoted to retirement system reform
  • 800 111 124 (toll-free, MO-FR 08-18)

How can we help you?

We will provide you with the following information and assistance:

  • Information about the retirement system reform
  • Advice to client and non-clients of Komerční banka Pension Fund
  • For those who are not clients of Komerční banka Pension fund, a Pension Fund Insurance Agreement can be drawn up
KB EU POINT Infoline – assistance with financing company and municipal projects from EU funds
  • 800 900 930 (toll-free, MO-FR 07-20)

How can we help you?

We will provide you with the following information and assistance:

  • Information about KB products corresponding to the structure of requirement of applicant utilizing grants from the Structural Funds of the European Union

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